Returns & Exchanges
At Ninepine, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in original packaging. Our streamlined process ensures that finding your perfect fit is as effortless as wearing our collection.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the products are in their original, unwashed condition.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it securely to your parcel, and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing